FAQs
General
What kind of artwork does Artemora offer?
At Artemora, we create digitally printed artwork on high quality pre-laminated MDF, finished with elegant framing. Each piece is designed to offer a refined, ready-to-hang aesthetic — blending durability with a premium look. These are not hand-painted originals, but high-quality prints designed for precision, consistency, and longevity.
Is the artwork ready to hang?
Yes. All our framed pieces come fully assembled and ready to hang, so you can place them on your wall the moment they reach you. All our products come with pre-installed hanging clips at the back of the frame.
Where are your products made?
Every Artemora piece is thoughtfully crafted in India, with a focus on quality, detail and refined finishing.
Is every piece made to order?
Yes. Each artwork is crafted only after your order is placed, ensuring freshness, quality control, and attention to detail at every stage.
Product & Materials
What is pre-laminated MDF artwork?
Our artwork is printed on high quality décor paper, which then goes through chemical treatment then laminated onto MDF (Medium-Density Fibreboard).
That ensures:
- A smooth, premium finish
- Resistance to minor wear and moisture
- Long-lasting color vibrancy
- Can be Easily cleaned with any wet cloth
- Lifelong quality
- Scratch proof for everyday living
- No delamination of the print from the MDF
Do your frames include glass?
No- Artemora frames are designed without glass. Our frames are designed for both aesthetics and practicality. The laminated matte surface itself provides protection, making the artwork lightweight, durable, and glare-free.
What is the thickness of the frame?
Our frames are designed to be sleek yet sturdy, offering a clean, modern profile that complements the artwork without overwhelming it. We have two thicknesses available for our frames- the 12 inches x 12 inches size artwork comes with a frame of 0.5 inches and the all the other artwork sizes come with a 1.5 inches thick frame.
Will the colours match what I see online?
We strive for high colour accuracy, but slight variations may occur due to screen settings and lighting conditions.
Orders & Customization
When does production begin?
Each Artemora piece is made to order. Production begins only after your order is placed, ensuring every artwork is freshly created for you.
Can I cancel or modify my order?
You may request a cancellation within 2 hours of placing your order. Once production begins, changes or cancellations are not possible.
Do you offer customization?
Currently, we offer a curated selection of sizes and designs. For special requests, feel free to reach out to us on info@artemora.in, we’d love to explore possibilities.
Shipping & Delivery
Where do you ship?
We ship across most locations in India.
How long will delivery take?
It generally takes us 4-7 working days (Mon-Sat) to process and ship your order. Shipping times may vary as we work with 3rd party logistics partners.
Large quantities generally take more time than usual for which the customers are informed once the order is confirmed.
Delays may occasionally occur due to logistics factors beyond our control, but we ensure you stay informed.
How can I track my order?
Once your order is shipped, you will receive tracking details to monitor its journey.
Packaging & Safety
How is the artwork packaged?
Each artwork is first digitally printed and then carefully laminated onto high-quality MDF, before being precisely cut to size by our team. Once prepared, our framing team builds the frame around the piece, ensuring a seamless finish.
After framing, cardboard triangles are added to the corners for additional protection. The artwork is then wrapped in multiple layers of bubble wrap, ensuring complete coverage, and finally secured within our shipping boxes for safe delivery.
Returns & Exchanges
Do you accept returns?
As all pieces are made to order, we do not accept returns unless:
- The product arrives damaged
- An incorrect item is delivered
- The product delivered is incomplete
What should I do if I receive a damaged or wrong item?
Please contact us within 24 hours of delivery, along with images of the product. Our team will review and assist you with the next steps.
Are returns accepted for non-defective products?
If the product is delivered correctly and in perfect condition, we are unable to offer returns or replacements.
Is the artwork durable?
Yes, thanks to lamination and MDF backing, Artemora artworks are designed to be sturdy, long-lasting and resistant to everyday wear.